This website – www.myNaturopathClinic.com.au, is owned and operated by Peter and Ingrid Gilmour, Pargil Pty Ltd, trading as myNaturopath Clinic 25 091 815 824 If you have any questions or need further information, please contact me:
Peter or Ingrid Gilmour
Email: clinic@mynaturopathclinic.com
Phone: 02 4422 6158
This document explains our Privacy Policy. It describes how we collect and manage your personal information when you interact with this site. We take this responsibility very seriously. If you have any questions or concerns about how your personal information is being handled, please do not hesitate to contact us.
We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).
myNaturopath Clinic is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include: names, addresses, email addresses, phone numbers, facsimile numbers, occupation, health information, date of birth, demographic information such as postcode, preferences and interests, other information relating to customer surveys, offers and competitions.
This personal information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website https://www.myNaturopathclinic.com./ from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
How we use your information
As health care providers we are required by law to keep certain information about clients. We collect your personal information for the primary purpose of providing our services and information to you and for marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us by email. When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
We use this information for the following:
- To maintain accurate internal record keeping.
- Your information may be used to offer you the service of other providers for supply of products and services, your permission will be requested before this occurs. You may opt out by emailing us.
- To contact you via phone, fax, email, or mail in relation to your health needs.
- An opt in database for offers and promotions may be used. You may opt out by emailing us.
Sensitive Information
Sensitive information relates to information of a more personal nature, such as but not limited to personal opinions, racial or ethnic origin, political opinions, religious beliefs, or health information.
This type of information is kept strictly confidential and stored securely. Only myNaturopath practitioners you are disclosing the information to have access to this information.
Third Parties
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
To assist us in providing Naturopathic and Counselling services, we may disclose this information to third parties with your consent.
The third parties with whom we may share some relevant personal information with include:
- other health care providers
- pathology laboratories
- our client management software provider
- our accountant or solicitor
- our supplement suppliers and distributors
We will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where we have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in, and in response to a subpoena, discovery request or a court order.
We may also disclose your information, on an anonymous basis, for education, demonstration or research purposes.
If you have any concerns regarding the disclosure of your personal information, please do not hesitate to get in touch with us to discuss this personally.
Security of Personal Information
Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us via email.
myNaturopath Clinic will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your personal information.
In order to protect your personal information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Address: @27 Kinghorn Street, Nowra, 2541, NSW, Australia
Email: clinic@mynaturopathclinic.com
Phone: +61 2 4421 6319